Solution Consultant

As a Solution Consultant, you will be responsible for the following main duties:

Solution Consultant and Implementation

• Be responsible for project implementation meetings and calls with clients.
• Ensure all new Talent Solution are built, delivered and made live within the established SLA
• Works with sales and clients to ensure expectations are clear, realistic and to provide an excellent experience throughout the delivery process
• Manage change requests or edits to all Talent Solution.
• Manage all feature add-ons and/or post-launch set-ups
• Manage all hand-offs and coordinates among various teams throughout the build process to ensure quality and timeliness
• Present the final Talent Solution product to the client for approval and train client’s team on how to effectively use software.
• Handle clients' complaints, feedback, bugs (inbound calls/emails).

Customer Service

• Suggests ideas to improve services/ product
• Daily/ weekly/ quaterly report
• Establishment of policies and develop procedures for Job seeker/ Employer services and others.

• Bachelor’s degree
• Technical background preferable
• 1 - 2 years experience in consulting in enterprise software solutions and implementation
• Good at English and well knowledge about human resources/ Customer Service/ Market
• Ability to lead and manage complex tasks and work with multiple clients at the same time while effectively managing their implementations
• Good computer skills, proficient with MS Office applications
• Good analysis and problem-solving skills to understand fulfillment requirements
• Strong communication and presentation skills
• Comfortable interacting with all levels of management and roles within the client organization.

Benefits:

• Competitive salary & full benefits according to Labor Code
• Learn and improve soft skills at international standard
• Quarterly Best Performer Awards
• Work in a global, dynamic and friendly working environment